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If your hand painted clothing should ever crack or fade, I will personally touch up or completely replace your items free of charge. I will even pay all shipping costs!
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Contact me to let me know the problem. (I may ask a few questions to determine the reason so I can continue to improve my hand painted clothing.) DO NOT SEND THE ITEMS BEFORE CONTACTING ME!
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Send the hand painted clothing back to me via Standard Mail with Delivery Confirmation.
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I will touch up the hand painted clothing or replace the item completely.
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I will ship the hand painted clothing back to you, along with a refund check for the shipping amount.
Please read the following addendums:
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Please have a proof of purchase, such as your original receipt. If you did not keep your original receipt, I may remember your purchase or be able to locate my copy of the receipt.
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Hand painted clothing must have my original signature on each piece. This is the only way I can confirm that the items are my product.
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If hand painted clothing is touched up, it must be hand washed thereafter. Wet paint does not adhere as well to dried paint.
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You may request a complete replacement only if a touch up will not make a noticeable difference in the hand painted clothing.
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For obvious reasons, replacements will be in the original size. Requests for replacements in larger sizes will not be honored.
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You must ship Standard Mail with Delivery Confirmation to receive a shipping refund. Other methods, including Standard Mail without Delivery Confirmation, will not be honored.
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If the item is lost in the mail en route to me or to you, I will issue a replacement, but you must have proof that the item was sent. Please hang on to all receipts and delivery confirmation slips.
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The personal guarantee expires one year from the date of purchase. This allows for normal wear and tear.
I stand by my customers and will do everything in my power to make sure your experience with me is above your expectations!
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