Return Policy

Situations That Qualify for Full Refunds

• If the artist makes a mistake on personalization or other information that has been specified by the customer:
  • Customers should return the merchandise to us. We will cover your cost in shipping once we received the package.
  • We will then either refund the money or redo the item at our expense.
  • This includes any merchandise errors that are our fault, such as wrong size or color.
    • Please keep in mind that all computer monitors show different colors.
    • If you want to be sure of exact color to match something else, you may request to be sent a free paint swatch as close to the actual color as possible.
• If customers fail to provide information on personalization or custom work:
  • We will not paint the item until we are able to contact the customer.
  • If we are unable to contact the customer, a full refund will be issued through Paypal
• If the item never arrives:
  • The customer will receive a full refund, as everything we ship is insured, including international shipping. (See shipping policy.)
  • If the customer still wants the item, we can paint and send another once the refunds from the insurance company clear.
• If the item arrives damaged:
  • The customer must save all packaging and contact us immediately.
  • We will direct you in the proper procedure for receiving a refund, exchange, or store credit.
  • Keep in mind that you will have to prove to the insurance company that it was damaged in transit.
• If the customer changes his or her mind before the item is painted:
  • We will gladly refund the money.
  • They may also opt for a credit for future purchases or exchange the item for an item of equal value.
• If there are other circumstances, please contact us to discuss options.

Situations That Do Not Quality for a Full Refund

• Personalized items are never eligible for a refund unless the artist made a mistake, as discussed above.
• If the customer changes his or her mind after the item is painted but before it is shipped:
  • We will refund the money less a $5 restocking fee.
  • You may also opt to exchange the item for something of equal value, less the $5 restocking fee.
  • A credit may also be issued for future purchases, less the $5 restocking fee.
• If the customer decides they want something different after the item has been shipped:
  • No refund will be issued.
  • We will offer an exchange, but shipping both ways will be covered by the customer.
• If customers decide they no longer want the merchandise after it has been shipped:
  • No refund will be isued.
  • The purchase is final due to the custom nature of our merchandise.
• If customers fail to pick up a package and it is returned to us:
  • No refund will be issued.
  • You may pay another shipping charge to have it reshipped.
  • You may request a store credit for future purchases.
  • If there are extenuating circumstances, such as death or serious illness, please contact us. We can then discuss other options.