Shipping Policy

Shipping Methods

We ship through the United States Postal Service. You may choose

First Class Mail with delivery confirmation, except in the month of December
Priority Mail with delivery confirmation

Every package is insured through DSI Insurance. We have the shipping calculator set to exact weight to ensure your shipping charge is as accurate as possible.

In the unlikely event that you would be overcharged, we issue refunds for overpayments in excess of one dollar. Although we usually notify the customer when this occurs, you may certainly request a refund if you feel you have been overcharged.

Please note that there are other costs to ship besides postage, such as packaging and insurance.

KEEP AN EYE OUT FOR FREE SHIPPING ITEMS!

Shipping Schedules

If we are unable to contact you for specifications about the design, this may delay the process. Please be sure to include a correct email address.

Ready to ship items will be shipped within two business days.
Regular Designs & Custom Orders

Remember that these items are hand painted or assembled specifically for you.
Please allow two weeks handling time from the date of final order for delivery.
Rush shipments are available if you need the item sooner.

Christmas Season Orders

In the month of December, we only ship through Priority Mail, due to the busyness of the US Postal Office.
Items will be processed and shipped as quickly as possible.
Items are guaranteed to be delivered by Christmas if ordered by the cut-off date.
Rush orders are available after the cut-off date.

Shipping Issues

If a shipment does not arrive, let us know immediately.

We will track it to see if it is just behind on delivery.
If it is lost, there is a waiting period to begin the refund process.
Once they have confirmed that the item is lost, they will refund the money to us.
Once that process has been completed, you can then opt to have your item repainted and sent, or you may opt to have a full monetary refund.

If the shipment arrives damaged, save all packaging material and let us know immediately. See our return policy for more information.