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Shipping Policy

Shipping Methods

We have recently changed our shipping setup to better meet your needs. All packages are shipped via Priority Mail, including International packages. Continental United States locations may request UPS Ground but must contact us for a direct shipping quote before purchasing.

Every package is insured through DSI Insurance.
 
Your shipping will be calculated based on the number of items you purchase. Orders over $200 receive free shipping! In the unlikely event that you would be overcharged, we issue refunds for overpayments in excess of one dollar. Although we usually notify the customer when this occurs, you may certainly request a refund if you feel you have been overcharged.
 
Please note that there are other costs to ship besides postage, such as packaging and insurance.
 
KEEP AN EYE OUT FOR OTHER FREE SHIPPING ITEMS!

Shipping Schedules

If we are unable to contact you for specifications about the design, this may delay the process. Please be sure to include a correct email address.

  • Ready to ship items will be shipped within two business days.
  • Regular Designs & Custom Orders
    • Remember that these items are hand painted or assembled specifically for you.
    • Please allow two weeks handling time from the date of final order for delivery.
    • Rush shipments are available if you need the item sooner.
  • Christmas Season Orders
    • Items will be processed and shipped as quickly as possible.
    • Items are guaranteed to be delivered by Christmas if ordered by the cut-off date.
    • Rush orders are available after the cut-off date, for an additional fee.

Shipping Issues

If a shipment does not arrive, let us know immediately.
  • We will track it to see if it is just behind on delivery.
  • If it is lost, there is a waiting period to begin the refund process.
  • Once they have confirmed that the item is lost, they will refund the money to us.
  • Once that process has been completed, you can then opt to have your item repainted and sent, or you may opt to have a full monetary refund.

If the shipment arrives damaged, save all packaging material and let us know immediately. See our return policy for more information.


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